OneSearch U.S. Privacy Notice

1. Overview

About this Privacy Notice

This Privacy Notice describes Verizon Media's data processing practices regarding the collection and use of your Personal Data when using our OneSearch Service. The notice also sets out your privacy rights and how to exercise those rights. It applies to our consumer customers that use OneSearch, but doesn’t apply to the information we hold about companies or organizations. This Privacy Notice applies to individuals using the OneSearch Service who are located in the United States.

Please read this Privacy Notice carefully as it applies to the OneSearch Service we provide to you from the United States.

User technical support is provided by Verizon Media and any data provided for customer support is governed by the different policy presented to the user during the support request process.

Date of last update

This Privacy Notice was last updated on February 22, 2020.

Changes since the last version

OneSearch’s privacy practices have not changed since the launch of the Service in the United States. Further, functionality added since the launch has not changed our privacy practices. The Privacy Notice has been changed solely to provide greater clarity regarding our practices.

We may amend this Privacy Notice from time to time (see Section 9) and where these changes are material we will endeavor to give you reasonable notice of these changes through the OneSearch website, app or browser extension. 

How to read this Privacy Notice

Technology is a fast changing area and can be complicated. To help you understand our policy, we have included a glossary which explains the meaning of any technical terms we use. Throughout this policy we have highlighted in bold font key technical terms which we have included a definition for in the glossary.

Previous version of this privacy notice

Who we are

The OneSearch Service in the United States of America is operated by Oath Inc., d/b/a Verizon Media (“Verizon Media”, “we”, “our”, or “us”), a company with headquarters at 701 First Ave. Sunnyvale, CA 94089, USA. Verizon Media provides the OneSearch Service to you and is the Controller of the Personal Data processed when you use the OneSearch Service.

Which services are covered?

This Privacy Notice applies only to the following services provided by the OneSearch Service:

This Privacy Notice describes to you, the user, our data processing practices for this Service (also referred to as the “OneSearch Service”). It informs you about the limited collection, transfer, Encryption, storage, and disclosure of your information for the purposes of providing this Service.

Legal Jurisdiction

Verizon Media is headquartered in the United States and as such, the processing will be subject to United States laws.

What is not covered/under our control

This Privacy Notice only covers the services provided by the OneSearch Service that we control. This Privacy Notice does not cover any collection and further processing of Personal Data by:

Specific points related to OneSearch Apps

Please note that the OneSearch Apps provide web browser services along with their search engine services. They can also be used as your default web browser for your mobile device. In relation to these functions it is important for you to realize that:

2. Glossary

This section explains the terms used within this Privacy Notice whose meaning may not be immediately obvious. Wherever we have used these terms in the Privacy Notice we have Bolded and Capitalized them to indicate that a definition for them is provided in this section.

3. What Data Do We Collect, How We Use It and Why We Do This

In this section we describe what Personal Data we collect, why we collect it and how we process it. When you make a search no Personal Data will be transferred to our Search Provider or any Search Partner unless you identify yourself or anyone else in the Search Query.

When you input characters into the OneSearch search field, the characters you input will be used for the Search Assist functionality. When you confirm a Search Query, your IP Address, the Search Query and User Agent will be securely transferred from your browser to our Search Stack.

We need to process your IP Address, User Agent and Search Query together to fulfill your search. We derive your imprecise Location Data from your IP Address so that we can tailor the search results to you and your location. The provision of this limited data is necessary to provide the OneSearch Service to you, and if it is not provided, we will not be able to perform the OneSearch Service.

We will also process your more specific or different location when you choose to give it to us using the Set Location Functionality. We do this so that we can provide location-specific search results (e.g., if you search "flower shops" then flower shops in the city or area that you select may be provided in the results).

When we fulfill a search request we will transfer your Obfuscated IP Address, Search Query, Location Data and User Agent to our Search Provider to process. Our Search Provider is not able to link a Search Query back to you, as your IP Address is Obfuscated before we send it to them.

We may also carry out Search Optimization by including information from Search Partners who, in some cases, receive your Search Query and Location Data. We then provide search results to your browser so that you can see them.

Very shortly (i.e., within seconds) after a Search Query has been completed, we will store your IP Address, Search Query and User Agent in different servers in such a way that they should not be capable of being connected. From that point, we are not able to tell which IP Address any Search Query has come from. The only Personal Data which we then hold about you is your IP Address, unless you have identified yourself in the Search Query or through the Set Location Functionality (e.g., by inputting your name or home address).

When you make a search, we also process your IP Address for the purpose of Network Traffic Protection. We continue to store and process your IP Address for this purpose for four days. After this, we permanently delete your IP Address. Any Personal Data provided through a Search Query or through the Set Location Functionality may be stored for a longer period, in accordance with general retention criteria for those functions. Please see section 4 and 5 for further information on retention periods.

The Search Provider stores the User Agent, Search Query, and Obfuscated IP Address information we send to them for a period of time. If you click on a sponsored search result (identified as an ad), the Search Provider will collect your IP Address. Similarly, if you click on sponsored content from a Search Partner, the Search Partner may collect your IP Address.

We also may access, preserve, and share any category of data described in this Privacy Notice with government agencies and third parties to protect you and the general public, prevent infringement of our Terms or violations of third parties’ rights and to assist in the prevention, investigation, detection or prosecution of criminal offences or other unlawful activity. Please see section 5 for further information on this topic.

4. Encryption and short term storage of browser history

When you click the search button, the URL of the search results page that comes up on your browser, on our browser extension or on the OneSearch Apps will be encrypted so the Search Query will not be found in, or identifiable from, the URL. Certain of the information contained in the URL relates to a Where on Earth ID, which is a numerical value that can be associated with a generalized geolocation relating to the target location of your search. This URL expires after an hour if OneSearch Advanced Privacy Mode was enabled when the Search Query was submitted. Further information about this part of the Service, and the Encryption used, can be found here.

Verizon Media retains the limited types of data, which we collect stemming from your use of the OneSearch Service, for the periods set out below, except where it is retained in exceptional circumstances to comply with a legal obligation or address a security, fraud, or legal incident (please see section 5 for more information on this topic).

Type of Data Verizon Media Retention Period

IP Address

4 days

Search Query

180 days

User Agent

180 days

Location Data

180 days

5. With whom we share your Personal Data

Except as necessary to provide the Service, we never share Personal Data we receive from you unless: (a) we have your separate and explicit permission to share that information; or (b) we have given you prior notice that the information will be shared, and with whom (such as in this Privacy Notice).

We share data with our service providers (sometimes referred to as “processors”) that work on our behalf and process your data solely at our direction. The following service providers help us provide the OneSearch Service:

If you or anyone else enters Personal Data or location information like your or someone else's address in the Search Query or Set Location Functionality, it will be shared with these service providers.

6.  Legal Obligations and Terms of Service Enforcement

We reserve the right to access, preserve and disclose any Personal Data to investigate, prevent, or take action in connection with legal process and legal requests, and for enforcement of the Terms of Service.

7. How do we protect your data?

We have implemented the appropriate technical and organizational measures to ensure a level of security in relation to your Personal Data that is appropriate to any risk associated with it.

Your Personal Data is processed and stored in servers that are located in the USA.

8. Details for California Residents

California residents have certain privacy rights under the California Consumer Privacy Act of 2018, also known as the CCPA.  This section of the Privacy Notice provides OneSearch-related CCPA information only.  For other CCPA details relating to other Verizon Media services, please visit this page.

The CCPA defines certain terms in a particular manner that may differ from how those terms are used in everyday language. When these terms are used in this California section of the Privacy Notice, they are used based on the definitions set forth in the CCPA.  These terms are: “personal information”, “consumer”, “business purpose”, “commercial purpose”, “financial incentive”, “service provider”, “third party”, and “sale” or “sell”. Other capitalized terms have the definitions set forth in Section 1 of this Privacy Notice.

CCPA Summary of Data Processing

For extended details about Verizon Media’s collection, use and disclosure of personal information in the context of OneSearch, please review sections 2–5 of this Privacy Notice.

We collect the following personal information:  IP Addresses (which the CCPA labels “identifiers” or “internet or electronic network activity information”) and the following information associated (temporarily) with IP Addresses: User Agent (which the CCPA labels “internet or electronic network activity information”); geolocation information; and Search Queries (which the CCPA labels “commercial information”); as well as inferences based on the other information we collect.  For clarity, these items are all only personal information when still connected to a full IP Address that itself is personal information.

We use this information to provide the OneSearch Service; for security purposes, including to detect and defend against fraudulent, abusive or unlawful activity; to protect you and the general public; to prevent infringement of our Terms or violations of others’ rights; and to assist in the prevention, investigation, detection or prosecution of criminal offences or other unlawful activity.

In the 12 months preceding the date this Privacy Notice was last updated, we disclosed information for business purposes as follows:

Category of information Categories of recipients

Search Query, and Location Data

  • Search Partners and our Search Provider (note that if you click on a sponsored search result (identified as an ad), the Search Provider will also collect your IP Address. Similarly, if you click on sponsored content from a Search Partner, the Search Partner may also collect your IP Address. Any personal information entered as a Search Query or in the Set Location Functionality will also be shared with our Search Provider and possibly some of our Search Partners).
  • Affiliates

Obfuscated IP Address and User Agent

  • Search Provider (note that if you click on a sponsored search result (identified as an ad), the Search Provider will also collect your IP Address.  Any personal information entered as a Search Query or in the Set Location Functionality will also be shared with our Search Provider).
  • Affiliates

IP Address

  • Affiliates
  • Government entities upon legal request (note these IP Addresses may be linked to other information like Search Queries).

Verizon Media has not sold and does not sell personal information it collects through the OneSearch Service. 

Verizon Media collects personal information from the following categories of sources:  the OneSearch Service.

Summary of CCPA Privacy Rights 

The CCPA provides California consumers with the following five privacy rights. These rights are explained in further detail in the subsections below. 

Right to Know

Under the CCPA, California consumers have the right to know following information for the preceding 12 month period: 

You may make this request by contacting us via email at california_privacy@verizonmedia.com.  However, given how OneSearch stores and retains data, and because Verizon Media does not normally keep any personal information (i.e., IP Addresses) for longer than four days, it is unlikely that we will be able to verify your identity as somebody who has used our Service.  Moreover, the information that we could provide you is highly likely to be addressed already in this Privacy Notice.

Right to Access

The CCPA also gives Californians a right to request that a business provide them with a copy of their personal information.  You can make such a request via the email address listed above or by sending a request to the postal address listed in section 9 below.  However, because of how we store and retain information, it is unlikely that we would be able to locate your personal information.  Moreover, because it would be impossible for us to verify that the person making a request for a copy of the information is the same person who submitted the personal information to us in the first place (i.e., the same person who submitted the Search Query), and because we consider Search Query history to be sensitive, we expect to deny all such requests for access to personal information, consistent with the CCPA

Right to Delete

The CCPA gives Californians a right to request deletion of their personal information.  You can make such a request by emailing us at the address listed above or by sending a request to the postal address listed in section 9 below.   However, it is not necessary to make such requests because all personal information is automatically de-identified (and thus considered deleted for CCPA purposes) within four days, except where it is retained in exceptional circumstances to comply with a legal obligation or address a security, fraud, or legal incident (please see section 5 for more information on this topic).

Right to Not Be Discriminated Against 

Verizon Media does not and will not discriminate against you because you exercise any of the CCPA rights described here.  You have the right to receive information about the financial incentives that we offer to you (if any).

Right to Opt Out of Sale

The CCPA allows Californians to opt out of the “sale” of their personal information.  However, personal information we collect through OneSearch is not sold.

9. Changes to this Privacy Notice

We may amend this Privacy Notice from time to time, using the process for modifications set forth in our Terms of Service. Use of any information we collect is subject to the Privacy Notice in effect at the time such information is collected.

10. Contact Us

If you would like to contact us for any reason then please use our contact form which can be found here (note that Cookies may be used if you click on this link) or at this address:

Verizon Media
Attention: Member Services
701 First Ave.
Sunnyvale
CA 94089
USA

For a faster response we recommend using our online contact form.

If your query relates to the processing of your Personal Data or you wish to exercise your rights, you can contact our Data Protection Officer by email at dpo-contact@verizonmedia.com or by post at:

Verizon Media
Attention: Data Protection Officer
701 First Ave.
Sunnyvale
CA 94089
USA

For a faster response we recommend using email.

11. Change in ownership

If the ownership or control of all or part of Verizon Media or the OneSearch Service is proposed to change as a result of a merger, acquisition or sale of assets, we most likely would not transfer Personal Data, as described in Sections 2 and 3 above, to the new (or prospective) owner as part of the transfer of OneSearch, as we only store the complete IP Address for four days for Network Traffic Protection. We will notify you of any such changes in advance.

12. Impact if you choose not to provide personal data

You may choose to provide or not to provide the relevant personal data required for the OneSearch Service to operate. In the case that you refuse to provide the relevant personal data, Verizon Media and other entities entrusted by Verizon Media may not be able to provide the Service.